Feel free to email me your computer questions. However, because of time constraints I can only answer a few questions a month, so I can’t promise I’ll answer your particular question right away or at all.
Computer Questions Are Answered By Glenn Caton Who Owns And Operates Computer Fixx In Wilmington NC
October 22, 2012 by Leave a Comment
I keep getting a pop-up that says Sendori can’t run because it’s the wrong version. What is Sendori? I didn’t put it on my PC. How can I get it off? I am unable to update and run Malwarebytes. I tried to download the newest version of Malwarebytes from cnet.net but it won’t download.
June 17, 2013 by Leave a Comment
Sendori is a browser hijacker. It redirects your search requests to their servers. Sendori is blocking your download to keep you from removing it. Sendori is listed in the add/remove programs, and you can uninstall it from there but it leaves entries in the WinSock. To remove these entries from the Winsock, download LSP fix, run it and remove the Sendori.dll entries.
After you do this, restart your computer and all should be well. You’ll be able to download and run antivirus programs again.
My Yahoo email account is being overwhelmed by spam emails and suddenly there are pictures for weird advertisements inside of my Yahoo email. How can I get this junk out of there?
May 24, 2013 by Leave a Comment
Each case will be a little different, but I just encountered what you are describing on a customer’s computer who had a very similar problem. My customer had gotten malware called “Supreme Savings” installed on his PC. It places advertisements inside of your Yahoo email and it sells your email address to every spammy place that will buy it.
You need to go to add/remove programs and uninstall it. You also need to go to manage plug-ins in Internet Explorer and remove it from there as well.
Supreme Savings gets into your computer bundled with crapware, shareware, or freeware. It also sometimes hijacks your browser and allows hackers access to your computer.
Check out the screen shots below and see if this is your problem.
- Malware called “Supreme Savings” in add/remove program list.
Malware called “Supreme Savings” in add/remove program list.
“Supreme Savings” in the manage plug-in list
I keep getting the message “a program on your computer has corrupted your default search provider setting for internet explorer.” The default provider is search.live.com and I am unable to change it. I am using Windows XP. What to do?
April 24, 2013 by Leave a Comment
The following has worked for me. Only do this if you are comfortable making changes in the registry of your computer.
- Click on the Start Button
- Click on Run
- Type in “regedit”
- Go to HKEY_CURRENT_USER
- Go to Software
- Go to Microsoft
- Go to Windows
- Go to Current Version
- Go to Explorer
- Go to User Shell Folders
- Right click in the white space to the right then hover over new and select string value and rename it “AppData”
- Then right click on AppData
- Then click on modify and in the value data box type in %USERPROFILE%\Application Data
- Click ok
- Close the registry editor
- Open Internet Explorer and the pop-up should be gone
- Click on “tools” then “manage add ons” then “search providers”
- Make sure that you have more than one search provider in the list. If you don’t, click on find more search providers at the bottom and select your choice.
- When you are finished, click on the new search provider and set it to default. Then click on Live Search and remove it.
I never changed my homepage but somehow it’s been changed to searchnu.com and it changes back when I try to change it. How can I change my homepage back and how did this get in my computer?
March 9, 2013 by Leave a Comment
Searchnu.com is affiliated with ask.com. The ask.com toolbar typically comes in when you download something or update your java. See the screen shot photo. 
Whenever you download something, you should examine the boxes that pop-up before you agree to the download because there are almost always tick boxes somewhere that are checked that you must uncheck if you don’t want those toolbars installed on your PC.
Since searchnu.com and ask.com are considered toolbars, your antivirus usually leaves them alone when it scans your computer. Technically, since seachnu.com makes it difficult to remove, it is considered by many to be a browser hijacker.
Try going to add/remove programs and uninstall anything that has to do with the ask.com toolbar. If you don’t see ask.com or searchqu in the list of programs that are installed, then you can use an antivirus program called Hitman Pro to remove this browser hijacker. Install it for free from surfright.com, the company who makes it. You are allowed to use it for free for 30 days. Once Hitman Pro has finished scanning your computer, you will see searchqu in a list of the malware it found. See the screen shot photo. 
On the right hand side of each piece of malware or tracking cookie it found, you will see an ignore or delete button. Click on the pull down arrow and select delete beside all of the searchqu and ask.com results found in the list. There are usually many.
My computer randomly blue screens and written on the screen is “srtspl64.sys.” What is this? How to fix?
February 28, 2013 by Leave a Comment
srtspl64.sys is associated with Symantec endpoint protection. The best way to fix this is to uninstall Symantec endpoint. Start the computer in safe mode, click the start button, go to the control panel, go to system/security, go to adminstrative tools, click on services, and look for anything to do with Symantec and disable all. Restart the computer in regular mode. Go to add/remove programs and uninstall Symantec endpoint protection. I’ve noticed in my customer computers that if the person’s Symantec (Norton Antivirus) is about to expire, this problem starts happening.
I’m trying to partition and format a new hard drive for my MacBook Pro that has Snow Leopard. Every time I try to format the drive, I get the error message: POSIX cannot allocate memory. How can I fix this problem?
February 12, 2013 by Leave a Comment
Many times when this happens, the sata cable needs to be replaced. The reason you’re getting the POSIX error is because the hard drive cannot communicate with the computer through the attached sata cable. I had this same problem recently, and after I replaced the cable I was able to install a new hard drive, format it, and install Snow Leopard. Now everything works fine.
I was trying to get into the BIOS on my laptop but it asks for a password. I don’t know the password. How can I get around this?
February 4, 2013 by Leave a Comment
You will have to take the laptop apart and find the CMOS battery on the motherboard. Then disconnect the battery for 15 to 20 seconds. If the battery is soldered to the motherboard, use a flat head screwdriver to short out the positive and negative terminals. You do this by holding the flat edge of the screwdriver against both terminals for 15 to 20 seconds. After you have done this, plug the CMOS battery back in, reassemble the computer and restart. The BIOS password will be cleared.
When I go to a website and try to play a video, it tells me I need to update my flash player. But when I update it, I still get the same message and the video won’t play.
December 31, 2012 by Leave a Comment
To resolve this problem you need to take the following steps. This involves making modifications to the registry. If you aren’t comfortable doing this, then you should have a computer technician do it for you.
Step 1 – Click on start
Step 2 – All programs
Step 3 – Run – Then type in regedit in the box and click ok
Step 4 – Go to HKEY_LOCAL_MACHINE
Step 5 – Go to software
Step 6 – Go to Microsoft
Step 7 – Go to Internet Explorer
Step 8 – Go to ActiveX compatibility
Step 9 – Choose first folder in list
Step 10 - Right click on compatibility flags and delete it.
Step 11 – Close everything out
Step 12 – Go to the website and try to play the video again. This should solve the problem.
This happens when malware adds a value to this registry file or it may happen if the file is corrupt due to an update.
I’ve read that Apple computers don’t get viruses. Does this mean I don’t have to bother putting an antivirus program on my Mac?
December 18, 2012 by Leave a Comment
No, that’s not what it means. The reason Apple users don’t get viruses nearly as often as regular PC users is because cyber-criminals don’t write as much malware for the Apple. Cyber-criminals these days are mostly writing malware for the money they make from stealing credit card information, personal information, and passwords. Since more people have PCs than Macs, and because the banking system and government computers all use regular PCs, malware written for a regular PC can get into more computers in general and specifically into higher value targets like banks and government computers. However, malware is being written for the Mac. For example, the Flashback trojan, that was discovered late in 2011, is one example of malware written for the Mac. As more people buy Apple computers, there is will more and more malware written for them. Norton, Kaspersky, McAfee, and BitDefender all make antivirus programs for the Mac.