When I go to a website and try to play a video, it tells me I need to update my flash player. But when I update it, I still get the same message and the video won’t play.

To resolve this problem you need to take the following steps.  This involves making modifications to the registry.  If you aren’t comfortable doing this, then you should have a computer technician do it for you. 

Step 1 – Click on start

Step 2 – All programs

Step 3 – Run – Then type in regedit in the box and click ok

Step 4 – Go to HKEY_LOCAL_MACHINE

Step 5 – Go to software

Step 6 – Go to Microsoft

Step 7 – Go to Internet Explorer

Step 8 – Go to ActiveX compatibility

Step 9 – Choose first folder in list

Step 10 - Right click on compatibility flags and delete it.

Step 11 – Close everything out

Step 12 – Go to the website and try to play the video again.  This should solve the problem.

This happens when malware adds a value to this registry file or it may happen if the file is corrupt due to an update.